Terms of Service
These Terms of Service apply to all visits and purchases made on or after August 1, 2025, and replace all prior versions.
OVERVIEW
This website is operated by the trademark holder of Charm. Throughout the site, “we,” “us,” and “our” mean Charm. We provide this site—and all information, tools, and services available here—subject to your agreement to all terms, conditions, policies, and notices set out below.
By accessing the site and/or making a purchase, you are using our “Service” and agree to be bound by these Terms of Service (the “Terms”), together with any additional terms and policies referenced here or accessible by link. These Terms apply to every user of the site, including without limitation browsers, vendors, customers, merchants, and content contributors.
Please read these Terms carefully before using the website. If you access any portion of the site, you agree to these Terms. If you do not agree to all terms and conditions, you may not use the site or the Service. If these Terms are deemed an offer, acceptance is expressly limited to them.
New features or tools added to the store will also be governed by these Terms. The most current version is always available on this page. We may update, change, or replace any part of the Terms by posting updates here. You are responsible for checking for changes. Your continued access or use after any updates constitutes acceptance of the revised Terms.
Our store is hosted by Shopify Inc., which supplies the e-commerce platform enabling us to sell our products and Services.
All customer service and operations are handled remotely from Europe.
For any inquiries, please contact us at contact@trycharm.com.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm you are at least the age of majority in your state or province, or that you are the age of majority and have authorized your minor dependents to use this site.
You must not use our products for any unlawful or unauthorized purpose, nor violate any laws applicable to you (including intellectual-property laws) while using the Service.
Do not transmit worms, viruses, or malicious code.
Any breach of these Terms may result in immediate termination of your access to the Service. By placing an order, you acknowledge and accept the Terms of Service, Refund Policy, Privacy Policy, and Shipping Policy, and confirm you have read and understood them before purchase.
SECTION 2 – GENERAL CONDITIONS
We may refuse Service to anyone, at any time, for any reason.
Except for credit-card data, your content may be transferred unencrypted over various networks and adapted to meet technical requirements of connecting systems. Credit-card data is always encrypted in transit.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, access to the Service, or any contact on the site through which the Service is provided, without our prior written consent.
Headings are provided for convenience only and do not affect interpretation.
SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS
We do not warrant that information on this site is accurate, complete, or current. Content is provided for general purposes and should not be your sole basis for decisions without consulting more accurate, complete, or timely sources. Use of any material here is at your own risk.
This site may include historical information, provided for reference only. We may modify site content at any time but are not obligated to update it. You agree it is your responsibility to track changes.
SECTION 4 – CHANGES TO SERVICE & PRICES
Prices may change without notice.
We may modify or discontinue the Service (or any part of it) at any time without notice.
We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
Some products or Services may be offered exclusively online and may be available only in limited quantities; returns or exchanges are subject to our Refund Policy: [LINK TO REFUND POLICY].
We try to display product colors and images as accurately as possible, but cannot guarantee the accuracy of your screen’s display.
We reserve the right—without obligation—to limit sales of products or Services to any person, region, or jurisdiction, and to limit quantities. Descriptions and pricing may change at any time without notice, at our sole discretion. We may discontinue any product at any time. Offers are void where prohibited.
We do not guarantee that any product, Service, information, or other material will meet your expectations, or that errors in the Service will be corrected.
SECTION 6 – BILLING & ACCOUNT INFORMATION
We may refuse any order. At our sole discretion, we may limit or cancel quantities per person, household, or order (including orders using the same account, card, billing, and/or shipping address). If we modify or cancel an order, we may attempt to notify you using the email and/or billing details provided at purchase. We may also limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information, and to promptly update your details (including email and payment credentials) so transactions can be completed and we can contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we neither monitor nor control.
You acknowledge that such tools are provided “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement. We bear no liability arising from or related to your use of optional tools.
Your use of any optional tools offered through the site is entirely at your own risk and discretion, and you should ensure you understand and agree to the terms provided by the relevant third-party providers.
We may introduce new features and/or Services in the future; such additions will also be governed by these Terms.
SECTION 8 – THIRD-PARTY LINKS
Some content, products, and Services accessible via our Service may include materials from third parties.
Links on this site may direct you to external websites we do not control. We are not responsible for examining or evaluating their content or accuracy and do not warrant or assume liability for any third-party materials, websites, products, or Services.
We are not responsible for any harm or damages related to purchases or use of goods, Services, resources, content, or other transactions made in connection with third-party sites. Review third-party policies carefully before engaging in any transaction. Complaints or questions about third-party products should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS
If you submit materials at our request (e.g., contest entries) or voluntarily send creative ideas, suggestions, proposals, plans, or other materials (“comments”), you grant us the unrestricted right, at any time and in any medium, to edit, copy, publish, distribute, translate, and otherwise use such comments. We have no obligation to (1) keep comments confidential; (2) pay compensation; or (3) respond.
We may—but are not obligated to—monitor, edit, or remove content we deem unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or infringing.
You agree your comments will not violate any third party’s rights, will not contain unlawful or obscene material, and will not include malware. You may not use a false email or impersonate another person. You are solely responsible for your comments and their accuracy.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES & OMISSIONS
Information on the site may occasionally contain errors or omissions (e.g., pricing, descriptions, promotions).
We may correct such errors and update information or cancel orders if any information is inaccurate at any time, without prior notice—even after submitting an order.
Except where required by law, we are not obligated to update, amend, or clarify information in the Service or related sites. A stated update date does not guarantee all information has been modified.
SECTION 12 – PROHIBITED USES
You must not use the site or its content for:
(a) unlawful purposes;
(b) soliciting unlawful acts;
(c) violating laws or regulations;
(d) infringing intellectual-property rights;
(e) harassment or discrimination;
(f) submitting false information;
(g) transmitting malware;
(h) collecting others’ personal data;
(i) spam or fraud;
(j) obscene or immoral purposes;
(k) interfering with security features.
We may terminate your use of the Service for any prohibited activity.
SECTION 13 – SALES RESTRICTIONS
The products offered on this website are not intended for sale, delivery, or use within the European Union. Orders destined for an EU country will be refused or cancelled.
This website, its content, offers, and pricing are intended exclusively for consumers outside the EU—specifically in the United States, Canada, the United Kingdom, Australia, and other authorized territories.
By using this site, you confirm you are not an EU resident and agree not to attempt delivery to restricted territories.
SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not promise that the Service will be uninterrupted, timely, secure, or error-free.
Use of the Service is at your sole risk.
Except where expressly stated, the Service and all products are provided “as is” and “as available,” without warranties of any kind.
To the fullest extent permitted by law, Charm and its directors, officers, employees, affiliates, agents, contractors, suppliers, and licensors are not liable for any damages—direct, indirect, incidental, punitive, or consequential—arising from use of the Service or products, even if advised of the possibility of such damages.
Where jurisdictions limit such exclusions, our liability is limited to the maximum extent permitted.
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Charm and its affiliates, partners, officers, directors, agents, contractors, licensors, suppliers, subcontractors, and employees from any claim arising from your breach of these Terms or violation of any law or third-party rights.
SECTION 16 – SEVERABILITY
If any provision is deemed unlawful or unenforceable, it will be enforced to the maximum extent allowed, and the remainder will stay in effect.
SECTION 17 – TERMINATION
Obligations incurred before termination survive termination.
These Terms remain active until terminated by either party.
We may terminate access at any time if you fail to comply with any term.
You remain responsible for all charges up to the termination date.
SECTION 18 – ENTIRE AGREEMENT
These Terms and all policies posted on the site constitute the entire agreement between you and us.
Any ambiguity will not be interpreted against the drafting party.
SECTION 19 – GOVERNING LAW
These Terms and any related agreements are governed by the laws of France.
Any dispute will be resolved by binding individual arbitration, not in court.
You waive participation in class actions or representative proceedings.
This arbitration agreement is governed by the U.S. Federal Arbitration Act.
SECTION 20 – CHANGES TO THESE TERMS
You may review the latest version of these Terms at any time on this page.
We may update or replace parts of the Terms at our discretion.
Your continued use of the site after updates constitutes acceptance.